Shipping policy

Shipping Policy | Fold in Love Studio

Last updated: Saturday 22nd November, 2025


Thank you for shopping with Fold in Love Studio. This page explains where we ship to, how long orders usually take, and what to expect once your parcel is on its way. At this time of launching (Saturday 22nd November, 2025), we currently only deliver within the UK. 


Where we ship

At the moment, we only ship within the United Kingdom.

This includes:

  • England

  • Scotland

  • Wales

  • Northern Ireland

We are not currently able to ship to customers outside the UK.

We know some of you follow along from other countries and we really appreciate it. We are planning to open international shipping in 2026, once we are confident we can do it properly and fairly. When that happens, we will update this page with full details.


Processing times

Each order is packed by hand in small batches.

  • Orders are usually processed and dispatched within 1-2 working days.

  • Processing times may be a little longer during busy periods such as new product launches, seasonal events or holidays.

If there is a significant delay in dispatch on our side, we will try to let you know by email.



Delivery options and estimated times

We currently deliver through Royal Mail.

Typical options:

  • Standard delivery
    Usually arrives within 2–5 working days after dispatch.

  • Tracked delivery
    Usually arrives within 2–3 working days after dispatch and includes a tracking number.

Delivery times are estimates and can vary. Once your order has been handed to the delivery provider, delays can happen that are outside our control, such as strikes, severe weather, or seasonal backlogs. Please note, Fold in Love Studio is not responsible for postal delays caused by Royal Mail or other delivery services.


Shipping costs

Shipping costs are shown clearly at checkout before you complete your order.

  • Postage is calculated based on the size, weight and value of your order, and the delivery method you choose.

  • From time to time we may offer free or discounted shipping as part of special offers or promotions. When we do, this will be clearly stated on the website or in our marketing.

There are no customs duties or import taxes on deliveries within the UK.



Delivery address and missed deliveries

Please check that your delivery address is correct when placing your order.

  • We cannot take responsibility for parcels that are delayed or lost due to an incorrect or incomplete address being provided.

  • If a parcel is returned to us because it could not be delivered or was not collected in time, we can usually resend it. In most cases, an additional postage fee will be payable to cover the cost of sending it again.

If you notice a mistake in your address after ordering, please email mensiwamade@gmail.com as soon as possible. If your order has not been packed or dispatched yet, we will try to update the address. This is not always possible if the parcel has already left us.



Lost or delayed parcels

If your parcel has not arrived within a reasonable timeframe, please:

  1. Check the tracking information, if your order was sent with a tracked service.

  2. Check with your local sorting office or neighbours in case the parcel has been held or left with someone nearby.

  3. If you still cannot locate your parcel after 10 working days from the due delivery date, email us at mensiwamade@gmail.com with your name and order number.

We follow Royal Mail’s guidance on when a parcel is considered lost. Once that point is reached, we can discuss a replacement or refund, depending on the situation and stock availability.


Pre-orders and made-to-order items 

From time to time, we may offer pre-order or made-to-order items.

  • The product page will clearly state if an item is on pre-order and show an expected dispatch window.

  • If your order includes both pre-order and in-stock items, we will send everything together once the pre-order item is ready, unless stated otherwise.

If there are any changes to the expected dispatch date, we will do our best to let you know by email.


International orders (ETA 2026)

We do not currently ship internationally.

Our plan is to open international shipping from 2026, starting with a small number of countries so that we can manage delivery times, costs and customs properly. When international shipping is available, we will update:

  • The list of countries we deliver to

  • The delivery options and prices for each region

  • Any customs, duties or local tax information you need to know

If you are outside the UK and would like to be notified when we start shipping to your country, you are very welcome to follow us on social media or sign up to our newsletter for updates.



Questions

If you have any questions about this Shipping Policy or about a specific order, you can reach us at:

  • Email: mensiwamade@gmail.com

  • Postal address: 

Fold in Love Studio
Suite 6910
Unit 3A
34-35 Hatton Garden
Holborn
London
EC1N 8DX

We are a small studio, but we will always do our best to help and to keep you updated if something goes off track.